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You have the right to return any products you have purchased directly from our website within 14 days of receiving the item. The products must be unused – in the original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.

Once we receive the returned items, we will process the refund and you should have your money back with 5 working days. We will refund the money to the same account the payment was received from. You will be kept informed by email throughout so there is no need to worry!

Products purchased directly from our website must be returned to the address stated on the returns/exchanges form for a full refund to be made; products cannot be returned in any of our partner stores.

Xylia London Ltd does not take responsibility for any items lost during the return shipping. We strongly advise using a trusted service to return your items (ideally with a reference/tracking number). Kindly note that we cannot take responsibility for the shipping expenses in returning this package to us.